AIAG PUBLICATIONS 1 CAUTIONARY NOTICE 1 MAINTENANCE PROCEDURE 1 APPROVAL STATUS 1 FOREWORD 2 ACKNOWLEDGEMENTS 3 10 OVERVIEW 7 20 WHAT'S "NEW AND DIFFERENT" 9 21 CUSTOMER ORIENTED PROCESSES 10 30 EXPLANATION OF PROCESS APPROACH / AUDIT 15 31 WHAT TO EXPECT FROM THE PROCESS APPROACH SECTION 15 32 BENEFITS OF USING THE PROCESS APPROACH 15 33 WHAT IS A PROCESS? 16 34 THE BUILDING BLOCKS OF A PROCESS 17 35 THE PROCESS APPROACH 18 40 SETTING UP THE QUALITY MANAGEMENT SYSTEM 21 41 STEP 1 – PROCESS IDENTIFICATION 21 42 STEP 2 – PROCESS MAPPING 21 43 STEP 3 – EFFECTIVENESS 22 44 STEP 4 - AUDITING 23 45 STEP 5 – DOCUMENTATION TO CERTIFICATION BODY 29 50 STRATEGY FOR IMPLEMENTING ISO/TS 16949:2002 31 60 REGISTRATION PROCESS 37 70 PITFALLS TO AVOID 39 APPENDIX A - CROSSOVER MATRIX QS-9000 3RD TO ISO/TS 16949:2002 47 APPENDIX B – CROSSOVER MATRIX ISO/TS 16949:2002 TO QS-9000 3RD 103 APPENDIX C – PROCESS IDENTIFICATION TOOL 151 APPENDIX D – RECOMMENDED TRAINING
